Refund policy

Last updated: August 29, 2026

Our Money-Back Guarantee

We formulated every Pure Vera product to earn its place on your shelf. If a product isn't right for your skin, you can return it — opened or unopened — for a full refund. No restocking fees, no return shipping costs, no lengthy questionnaires.

This guarantee applies to your first order with Pure Vera only. Repeat one-time purchases and subsequent subscription deliveries are final sale, unless the item arrives damaged, defective, or incorrect (see below).

One-time purchases and other subscription products: you have 30 days from the day your first order is delivered to start a return. Pure Renewal Cream (3-month subscription): you have 90 days from the day your first delivery arrives to start a return. This window covers your first subscription order only — it does not reset or reapply to later deliveries in the sequence.

Requesting a return does not cancel your subscription. If you don't want to receive further deliveries, you'll need to cancel separately — see the "Order Cancellations" section below.

How to Start a Return

Email us at info@pure-vera.com with your order number and let us know which product you're returning. You don't need to explain why, though we always appreciate hearing how a formula worked (or didn't) for your skin — it helps us do better.

Within 1–2 business days, we'll reply with a complimentary prepaid return shipping label and simple instructions. Pack the product securely, attach the label, and drop it off with the carrier. That's it.

Please note that returns must be initiated within 30 days of delivery for one-time purchases and other subscription products, or within 90 days of your first delivery for the Pure Renewal 3-month subscription, and must be for your first order with us. We can only accept returns for products purchased directly from pure-vera.com. If you purchased a Pure Vera product elsewhere, please contact that retailer directly.

Refunds

Once your return is delivered back to us, we'll process your refund within 14 business days to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

We refund the full purchase price of the returned product, including any taxes paid on it. Original shipping charges, if any were paid, are not refunded unless the return is due to our error (a damaged, defective, or incorrect item).

If more than 25 business days have passed since your return was delivered to us and you haven't seen your refund, first check with your bank or card issuer, as processing times vary. If it still hasn't arrived, email us at info@pure-vera.com and we'll track it down.

Exchanges

If you'd like a different product instead of a refund, just mention it in your return email. The fastest way is usually a return for refund and a new order, but we're happy to arrange a direct exchange where possible.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If a product arrives damaged, defective, or isn't what you ordered, email us at info@pure-vera.com within 7 days of delivery with your order number and a photo of the item. We'll make it right immediately with a replacement or a full refund, including any shipping charges — no return required unless we ask for one.

Order Cancellations

You may cancel your order at any time before it ships. Email us at info@pure-vera.com with your order number as soon as possible, and if the order hasn't been fulfilled yet, we'll cancel it and issue a full refund right away.

Once an order has shipped, it can no longer be cancelled — but if it's your first order with us, you're covered by our money-back guarantee above (30 days for one-time purchases and other subscription products, 90 days for the Pure Renewal subscription).

To stop future subscription deliveries (pausing, changing frequency, or cancelling the subscription itself), that's a separate step from returning a product — see our Subscription Policy.

Gifts and Bundles

If you're returning a product from a bundle, we'll refund the amount attributable to that product. Complimentary gifts included with qualifying orders don't need to be returned.

Questions

We're a small, family-run brand, and a real person reads every message. If anything about a return, refund, or your order is unclear, email us at info@pure-vera.com and we'll take care of you.