Shipping policy
Last updated: July 15, 2026
Where we ship
We currently ship within the United States only. If you'd like to see Pure Vera available in your country, email us at info@pure-vera.com — we read every note, and demand shapes where we go next.
Processing time
Every order is prepared and packed by hand. Orders are usually processed within 1–2 business days. We don't ship on Sundays, so orders placed over the weekend begin processing the following business day.
During major sales and holiday periods, order volume runs high and processing may take a little longer than usual. We'll always do our best to get your order moving quickly, and you'll receive a shipping confirmation with tracking the moment it's on its way.
Shipping options and delivery times
Once your order ships, estimated delivery times are:
- Standard Shipping — 2–4 business days
- Express Shipping — 1–3 business days
Delivery times are estimates counted from the ship date, not the order date. Total time to receive your order is processing time plus transit time.
Shipping costs
Standard Shipping is free on all orders over $50. For orders under $50, shipping is calculated at checkout. Express Shipping rates are shown at checkout before you pay.
Order tracking
As soon as your order ships, we'll email you a confirmation with a tracking number. Please allow a little time for the tracking to update after you receive it.
Delays outside our control
Delivery estimates aren't guaranteed. Once we hand your order to the carrier, transit is in their hands, and weather, holiday volume, or other events can occasionally cause delays. We appreciate your patience if this happens — and if a package seems truly stuck, email us at info@pure-vera.com and we'll help you chase it down.
Wrong address or failed delivery
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reach out to arrange reshipment; additional shipping charges may apply.
Damaged in transit
If your order arrives damaged, email us at info@pure-vera.com within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund. Full details are in our Return and Refund Policy.
Questions
We're a small, family-run brand, and a real person reads every message. If anything about your shipment is unclear, email us at info@pure-vera.com and we'll take care of you.