Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select.

Your payment details will be stored securely, and you'll be charged for each delivery unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew, you can cancel at any time.

Cancelling or changing your subscription You can cancel or change your subscription at any time. To avoid being charged for your next scheduled delivery, you must cancel at least 2 days before your next billing date. Cancellations made after this cutoff will still be processed, but the upcoming delivery will be charged and shipped as scheduled.

You can manage your subscription in two ways:

• Through the link in your order confirmation email
• By logging into your account, or by contacting us at [support email] if you can't locate your confirmation email

Failed payments If a scheduled payment fails, we'll automatically retry your payment method a few times over the following days. If all retry attempts are unsuccessful, your subscription will be paused. You can update your payment details and resume the subscription at any time; it will not auto-cancel or lose your place in the sequence.

See our returns policy for more details on returns and refunds.

Pre-Orders

When you purchase a pre-order, you're buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

• Before fulfillment: You can cancel a partially paid pre-order at any time before it has been fulfilled, and any deposit paid will be refunded in full.
• After fulfillment: Once the order has been fulfilled, it can no longer be cancelled, but you can request a refund. Whether a refund is full or partial depends on the condition of the item and timing of the request — see our returns policy for full details.

Try Before You Buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order.

You'll have 7 days from delivery to decide if you want to keep the item.

• To avoid being charged: return the item within the 7-day window following the instructions in your order confirmation email. The item should be returned in its original, unused condition.
• If the window passes: if you haven't returned the item by the end of the 7 days, we'll charge your payment method for the full amount and the item is yours to keep.
• Damaged or used items: items returned outside these conditions may not be eligible for a full refund — see our returns policy for details.

See our returns policy for more details on returns, refunds, and return conditions.